Order Management
Orders capture the entire lifecycle from Offer conversion to fulfilment, delivery, and settlement. We treat them as event-sourced ledgers so revenue, operations, and customer teams all see the same truth. Everything is auditable, explainable, and built for Offer & Order (MAR).
Passenger-friendly
Each passenger can have unique or shared itineraries, accommodations, and data forms.
Event-first
Every change publishes events that downstream systems can subscribe to instantly.
Compliance-ready
AIDM, resolution 777/787, and airline-specific auditing are built in.
Rights, not tickets
Native order
Native order
Orders unbundle passengers from seats. We store rights to fly, not just seat assignments, so multi-seat experiences, upgrades, and complex accommodations are first-class citizens.
- Passengers can select multiple seats, companions, or accommodations — everything links back to the same order.
- History, auditing, and passenger-specific data forms (visas, medical notes, special assistance) are standard.
- Every order retains the original converting offer for downstream servicing and audit.
Publishable actions
Event native
Event native
Orders emit events that other systems subscribe to. Principal changes, servicing actions, and notifications propagate instantly across OCC, CRM, and partners.
- All order events publish subscribe-friendly feeds: agents get OCNs, fulfilment sees delivery triggers, revenue gets settlement signals.
- Servicing APIs are event-sourced so voluntary and invol changes keep a clean timeline.
- Extensible subscribers let you plug in loyalty, messaging, or partner systems without brittle integrations.
IATA-native data
AIDM compliant
AIDM compliant
We conform to IATA Order schema (AIDM) while extending for modern airline needs. Resolution 777 and 787 compliance comes with the stack so regulatory teams stay confident.
- Orders align with IATA AIDM schema, including the right to fly, fulfilment events, and servicing logs.
- Resolutions 777 and 787 compliance out of the box, with headroom for additional data fields.
- APIs deliver MAR-compliant context to other modules and partners.
FAQs
Does it integrate with my PSS?
Yes. We can front or wrap your existing PSS APIs and progressively migrate paths while keeping orders in sync.
How do you handle disruptions?
Disruption states become events. Recovery workflows, vouchers, and messaging can all subscribe to the same order events.
Can we store passenger-specific forms?
Absolutely. Every order supports dynamic data forms per passenger such as visas, medical notes, or duty exemptions.