Delivery Management
Delivery Management listens to orders and orchestrates the downstream work: seat assignments, catering, lounge access, partner services, and more. Agents, partners, and passengers see live delivery states so nothing falls through the cracks.
Workflow engine
Tasks, SLAs, and automations tied to order events.
Exception handling
Escalation paths and compensating actions for disruptions.
Visibility
Expose delivery status to passengers, agents, and partners with notifications.
Crew-ready interfaces
Airport operations
Airport operations
From gate agents to lounge teams, we deliver the tasks in the format they need—native iPad/iPhone apps, headless APIs for biometrics, or desktop fallbacks.
- Native iOS apps for iPad/iPhone give airport teams drag-and-drop checklists.
- Headless APIs power biometric kiosks or self-service experiences.
- Desktop fallback for traditional operations and OCC coordination.
DCS aware
Departure control
Departure control
We integrate with DCS systems so seat assignments, load sheets, and upgrades stay synchronized. Custom reports keep legacy processes supported.
- DCS integration (coming soon) to push/pull seat maps, SSRs, and manifests.
- Custom reports for PNLs, GLPs, and traditional views while you transition.
- Event streams trigger DCS updates as orders change.
Beyond the airport
Native third-party support
Native third-party support
Delivery extends to home bag drops, partner lounges, and third-party ancillaries. Tasks, SLAs, and tracking cover every non-air touchpoint.
- Support for non-air delivery like home bag drop, partner spas, or ground transfers.
- Tracking of ancillary states with notifications to passengers and ops.
- Partner portals or APIs allow vendors to update fulfilment in real time.
FAQs
Does it only work for ancillaries?
No. Delivery covers everything sold: seats, ancillaries, partner extras, even ground handling or last-mile services.
Can we plug in our own workflow tool?
Yes. We emit structured tasks/events that ServiceNow, Jira, or custom tools can consume.
How do partners update status?
Partners get scoped portals or APIs to acknowledge, update, or escalate tasks with auditable timestamps.